You can make an appointment to see the doctor or nurse practitioner during normal surgery times by:
• Using the eConsult link on the homepage
• Telephoning 01207 560206 for Oakfields Health Centre or 01207 571222 at Dipton
• Calling into reception during our opening times
If you are unable to keep an appointment please notify reception as soon as possible so that the appointment can be offered to another patient. We regularly monitor the number of times when patients "did not attend" for their appointment. This helps us to make sure we make best use of the available appointments.
The practice offers either online access via the eConsult link on the homepage, telephone consultations or, if indicated, a face to face appointment booked by the Doctor.
Via the eConsult online system you can request help from the practice when, where and how it suits you.
When you ring for an appointment with the GP, in the first instance you will be asked whether the problem can be dealt with by the Nurse Practitioner. If this is not appropriate you will then be offered a telephone consultation with the Doctor or, if more convenient, you will be directed to the eConsult link on the homepage.
We hope that this system of online, telephone and, where indicated, face to face appointments will improve the service we provide. However, we will continue to monitor waiting times and your feedback to ensure that this is the case.